FAQ's
Can I set up an account?
Yes! We'd love to work with you and your business. We have two types of customer accounts - one is a Cash account where we need order payment to be received before we ship out your order. And the other is On account - where we'll ship your order and your invoice is due the 20th of the following month (from date of invoice).
If you'd like to become an On account customer, please get in touch and we'll send out a short form to fill in, including some references and our T&C's.
Do you have a minimum order spend?
Yes, but it's low. We have a minimum order spend of NZ$100 excluding shipping, which can be across multiple products. There is no minimum quantifies that you need to order of any specific product.
Are your products drop-shipped?
No. Never. All our products are here in Wellington, NZ and are ready to send. If we have specific products that we're waiting on (and have ordered), we'll make this clear in the product listing that it is a pre-sale. And we'll keep the estimated date of arrival up to date.
How long does it take for my order to be shipped?
We're pretty quick. For cash account customers, we'll have your order packed up and ready for our couriers 1-2 business days after payment is received. For our On account customers 1-2 days business days after the order is received. Our couriers come every weekday morning.
Yes! We'd love to work with you and your business. We have two types of customer accounts - one is a Cash account where we need order payment to be received before we ship out your order. And the other is On account - where we'll ship your order and your invoice is due the 20th of the following month (from date of invoice).
If you'd like to become an On account customer, please get in touch and we'll send out a short form to fill in, including some references and our T&C's.
Do you have a minimum order spend?
Yes, but it's low. We have a minimum order spend of NZ$100 excluding shipping, which can be across multiple products. There is no minimum quantifies that you need to order of any specific product.
Are your products drop-shipped?
No. Never. All our products are here in Wellington, NZ and are ready to send. If we have specific products that we're waiting on (and have ordered), we'll make this clear in the product listing that it is a pre-sale. And we'll keep the estimated date of arrival up to date.
How long does it take for my order to be shipped?
We're pretty quick. For cash account customers, we'll have your order packed up and ready for our couriers 1-2 business days after payment is received. For our On account customers 1-2 days business days after the order is received. Our couriers come every weekday morning.